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Are you an energetic and ambitious leader who thrives in an international environment? Then we are looking for you! As a Team Leader Customer Service, you are responsible for the daily management, development, and coaching of a team of approximately 20 Customer Service colleagues located in the Netherlands, Spain, and Italy, working closely together with the Team Leader in Hungary. The team is responsible for service delivery to major, often leading multinational clients within the European food and chemical industries
You operate in a dynamic and international environment, where you drive performance, customer satisfaction, and continuous development. You translate management objectives into clear team priorities and create structure and focus in the daily operation. In addition, you play an active role in optimizing and professionalizing Customer Service processes and systems. You analyze current workflows, identify bottlenecks, and initiate improvements that contribute to efficiency, quality, and scalability, aligned with an international organization.
In this role, you collaborate closely with Customer Service colleagues at other Van den Bosch locations in Spain, Italy, and Hungary. From the headquarters in Erp, you work intensively with the Team Leader Customer Service in Hungary, sharing responsibility for alignment, knowledge exchange, and achieving optimal customer and team results. You act as an important link between your team, Sales, Operations, and other stakeholders, both nationally and internationally, and serve as an escalation point for more complex customer and process-related issues. You also support your manager in executing tactical and strategic decisions and actively contribute to the development and implementation of the annual business plan and initiatives aimed at further professionalizing the department.
As a Team Leader Customer Service, you will be based at the headquarters in Erp and be part of the commercial department.
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