Teamleader Customer Service

Teamleader Customer Service

  • Erp (NL)
  • fulltime

We are looking for an experienced teamleader Customer Service. In this position, you are responsible for managing a team of both starting and experienced customer service professionals. You will coach and motivate them, and also contribute to the development of your team. The team that you manage is responsible for a correct and appropriate translation of the wishes of our customers, a very important role within Van den Bosch. As a teamleader Customer Service you will work at the headquarters in Erp, within one of our divisions.

As a teamleader Customer Service, you are responsible for directing and coaching the Customer Service team. You take care of the optimal service at team level and set out actions to continue to improve in the future. You pay attention to new developments within your division and actively think about how we, as an organisation, will use them in our advantage. Analysing the current processes and procedures is necessary in order to be able to propose improvements. Managing the logistical, administrative and commercial processes is also part of your job as teamleader.

In addition to your daily responsibilities, you will also support the creation of the annual business plan. The implementation of the business plan is also part of your role as teamleader.

Teamleader Customer Service
Your profile
  • A completed logistics education
  • Minimum of 3 years experience in a similar position
  • A great sense of responsibility, persuasiveness and self-insight
  • With your leadership abilities you know how to inspire your team
  • You are decisive, energetic and have strong analytical skills
Our offer
  • Working at an organisation which has been elected as a World-class Workplace in 2021
  • Cooperation with various parties: internal and external, national and international
  • A challenging position within an ambitious and progressive organization
  • A wide variety of diverse projects
  • Room for own initiative and putting forward ideas

This is Van den Bosch

  • Dynamic, young and international teams
  • Plenty of room for development and growth
  • Leading the way together through innovation and digitisation
  • Work and private life always in balance
  • Named ‘World-class workplace’ in 2021

About us

Are you the teamleader customer service we are looking for?

Get in touch with our Corporate recruiter Jennifer van Benthem and share your motivation and cv.

(+31) 413 - 217 226
Jennifer van Benthem