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Are you an ambitious final-year Business Administration student looking to complete an impactful graduation internship within a dynamic, international organization? At Van den Bosch, we offer a challenging graduation internship where you will explore how Service Level Agreement (SLA) structures influence operational efficiency.
SLAs are essential for defining expectations between service providers and customers. However, the way they are designed and aligned with operational capabilities can significantly impact service quality, costs, and lead times.
What will you do? During your graduation internship, you will research how Service Level Agreement (SLA) structures affect operational processes and how they can be optimized. You will analyze current SLA methods, compare them to best practices, and identify areas for improvement. Your research will focus on the impact on KPIs, customer satisfaction, and cost control, aiming to deliver strategic recommendations.
You will collaborate with departments such as Operations and Customer Service to validate your findings and explore practical implementation options. Ultimately, you will deliver a well-founded graduation thesis in which you translate your conclusions into concrete improvements for Van den Bosch.
This is a unique opportunity to make a direct impact on our organization through your research!
Apply now
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